Privacy Policy

Effective Date: January 1, 2025

1. Introduction

At Southern Quest Game, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services.

2. Information we collect

2.1 Information you provide voluntarily

We may collect information that you voluntarily provide to us, such as:

• Contact information (email address, name) when you contact us via support@SouthernQuestGame.com
• Feedback, questions, or comments you submit
• Any other information you choose to provide

2.2 Information collected automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on pages)
• IP address (anonymized)
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information we do not collect

We do not intentionally collect personal information from children under 13 years of age. Our website includes age verification to ensure compliance with this policy.

3. How we use your information

We use the information we collect for the following purposes:

• To provide and maintain our website and services
• To respond to your inquiries and provide customer support
• To improve our website and user experience
• To monitor usage patterns and analyze trends
• To comply with legal obligations
• To communicate with you about updates and changes

4. Legal basis for processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Legitimate interests: To improve our services and website functionality
• Legal obligations: To comply with applicable laws and regulations

5. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form data: Retained for 1 year for customer service purposes
• Cookies: Retained according to our Cookie Policy
• Analytics data: Retained for 26 months

6. Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit
• Regular security assessments
• Limited access to personal information
• Staff training on data protection

7. Your rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: You can request access to your personal information
• Right to rectification: You can request correction of inaccurate information
• Right to erasure: You can request deletion of your personal information
• Right to restrict processing: You can request limitation of processing
• Right to data portability: You can request transfer of your information
• Right to object: You can object to processing of your information

8. Third-party services

We do not share your personal information with third parties except as described in this policy. We may use third-party services for:

• Website hosting and maintenance
• Analytics and performance monitoring
• Email communication

9. International data transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. You are advised to review this policy periodically for any changes.

11. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@SouthernQuestGame.com

Studio Hours: Monday - Friday, 9:00 AM - 5:00 PM NZST

Location: New Zealand

12. Your California privacy rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. We do not sell personal information.

13. GDPR compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your personal information in accordance with GDPR requirements and provide the rights described above.